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Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 3, 2026

1. Introduction

Neosis Limited ("Company," "we," "us," or "our"), a company incorporated in Hong Kong, operates Stokapi and its related products including QBDefender and StockPilot (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service:

  • Account Information: Name, email address, company name, and password when you create an account
  • Payment Information: Billing address and payment details processed through our payment provider
  • Support Communications: Information you provide when contacting our support team

2.2 Information from QuickBooks Online

When you connect your QuickBooks Online account to our Service, we access and store certain data from your QuickBooks account to provide our services:

  • Financial Transactions: Invoices, expenses, payments, and related transaction data
  • Customer Data: Customer names, email addresses, billing addresses, and contact information
  • Vendor Data: Supplier/vendor names, contact information, and payment terms
  • Bank Account Information: Account names and identifiers for payment processing (not bank credentials)
  • Product/Item Data: Product names, descriptions, prices, and inventory quantities

Important: We never store your QuickBooks login credentials. Authentication is handled securely through Intuit's OAuth 2.0 protocol. You can revoke our access to your QuickBooks data at any time through your Intuit account settings.

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

  • Log Data: IP address, browser type, operating system, access times, and pages viewed
  • Device Information: Device type, unique device identifiers, and mobile network information
  • Usage Data: Features used, actions taken, and time spent on the Service

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide Services: To operate, maintain, and deliver the features of our Service
  • Process Transactions: To process your subscriptions and payments
  • Sync with QuickBooks: To synchronize data between our Service and your QuickBooks Online account
  • Fraud Detection: To analyze transactions and detect potential anomalies or fraudulent activity
  • Generate Reports: To create analytics, reports, and insights based on your data
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Improve Service: To understand usage patterns and improve our Service
  • Security: To protect against unauthorized access and ensure data security
  • Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, and customer support. These providers are contractually obligated to protect your information.

4.2 Intuit/QuickBooks

As part of the QuickBooks integration, certain data is transmitted to and from Intuit's servers in accordance with Intuit's privacy practices.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and monitoring
  • Access controls limiting data access to authorized personnel
  • Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain information as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records for audit purposes

When you disconnect your QuickBooks account or delete your Stokapi account, we will delete or anonymize your data within 90 days, unless retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request your data in a structured, machine-readable format
  • Revoke QuickBooks Access: Disconnect your QuickBooks account at any time through your Stokapi settings or Intuit account
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@stokapi.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for the Service to function properly (authentication, security)
  • Analytics Cookies: Help us understand how you use our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Our Service is operated from Hong Kong. If you access the Service from outside Hong Kong, your information may be transferred to, stored, and processed in Hong Kong or other countries where our service providers are located. By using the Service, you consent to such transfers.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@stokapi.com with the subject line "California Privacy Request."

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Neosis Limited

Email: privacy@stokapi.com
Website: https://www.stokapi.com

For QuickBooks-specific inquiries, you may also contact Intuit directly through their privacy portal.

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